Which
is better: a tidy, organized workplace, or a cluttered, messy one?
For
most people, the answer to this question seems glaringly obvious. Clearly
organization trumps slovenliness and disarray in the workplace.
Or
does it?
In
reality, the answer may be more ambiguous than you’d expect. A 2013 study led
by psychologist Kathleen Vohs suggests that clutter and organization both have
pros and cons; the former tends to promote creativity, while the latter is more
conducive to observing social and ethical norms, following procedures, and
getting mundane tasks done.
In
other words, the choice of which of those two states (order or disorder) to
favour largely depends on what you hope to achieve, and what sort of work you
happen to be doing. (Naturally, personality and individual preferences are
significant factors too.)
Messiness
can promote thinking outside the box
Innovation,
by definition, involves a break from convention, and many of the most successful
start-ups in history owe their genesis to a moment’s inspiration. Nowadays,
every business owner is seeking a competitive edge, and the ability to come up
with fresh and useful ideas certainly helps. Writing in the New York Times, Vohs described the details
of the study she and her colleagues undertook, and some of its practical
implications for managers and entrepreneurs hoping to spur ingenuity.
One
component of Vohs et al.’s study involved two groups of research participants,
half of whom were deployed to a tidy room, and the other half, to a disheveled
one. All of the subjects were assigned the task of devising innovative uses for
ping-pong balls, and the ideas they came up with were rated on both quantity
and quality. (Unoriginal ideas, like using the balls to play beer-pong,
received a low creativity rating.)
Both
groups produced the same number of ideas. But the novelties emanating from the
messy room were significantly more creative, and included using ping-pong balls
as floor protectors for furniture, and to make ice trays. Comparable results,
indicating a correlation between disorganization and creativity, have been
found in subsequent studies.
The
take-away is clear: a bit of messiness (within reasonable limits, of course)
can foster fresh approaches to everyday problems, exactly the sort of thinking
that enables small businesses to address unmet needs in the marketplace, and
thrive as a result.
But
of course, disarray is not without some drawbacks.
Tidiness
correlated with generosity, and adherence to convention
While
thinking outside the box is well and good, there are also plenty of occasions
in life, including in professional environments, where it pays to recognize
what’s working, and stick with it. Why re-invent the wheel?
In
another component of their study, Vohs and her
colleagues found that research participants who had been exposed to tidy
environments tended to be more generous in their donations to a charity that
supplied books and toys to disadvantaged children. When offered a choice of
snacks between a chocolate bar and an apple, participants from the more orderly
environment also tended to favour the healthier option.

But
as Vohs et al.’s research indicates, it is hazardous to presume that
disorganization in the workplace is a liability. In fact, under the right
circumstances, it can even be an asset.
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