One great tool in retaining that edge is by using a Virtual Phone System. The basic concept of a Virtual Phone System is simple: instead of having your customers contact you and your employees at different phone numbers (sometimes in different area codes, depending on the nature of your business), a Virtual Phone System brings your whole network together, under one phone number.
Your client’s calls are answered by a virtual receptionist, who then routes the customer to the correct extension. Besides the obvious streamlining for your customer, this method provides a number of additional benefits to make your company competitive on a national level:
- Always in contact, no matter where you are: With a Virtual Phone System, you can change the phone number your extension routes to instantly. That means you can always be in contact with your customers, no matter if you’re in the office, or on your mobile.
- Give a big company feel: Having all of your employees under one joint number gives your customers a “big company” feel – no matter if your employees are in the same office as you, or half way around the world.
- a number of calls about, a Virtual Phone System can help eliminate the human time required to answer them, with automated Q&A extensions. Your customer can get the answers they need, without ever having to contact you directly.
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