It’s a conversation almost no one enjoys having:
a member of your staff has fallen short of
expectations, and you’ve decided to
let that person go.
With notable exceptions—including a certain U.S.
presidential candidate and former reality TV star—many employers favour a
gentle, tactful approach to firing. After all, people rarely enjoy being
bearers of bad news, especially the kind that can dramatically alter an
individual’s life. Nonetheless, clarity and assertiveness are crucial when it
comes to firing. No wonder some companies prefer to rely on independent HR
consultancies for “termination assistance”!
Be fair
and transparent, and maintain a documentary record.
For both legal and ethical reasons, you should
establish consistent ground rules for every person you hire, including your
organization’s termination policy. If you are having difficulty with an
employee, raise the issues you’ve identified in one of h/er regular performance
reviews, or arrange a meeting to discuss the matter. Keep a detailed
documentary record at every stage of the process. If you see no improvement in
the employee’s performance over time, then dismissal may become necessary.
Double-check
with the HR department (if you have one).

Once
you’ve made a final decision, don’t delay.
It may be that you’re indecisive about firing
someone, and you’d like to give that employee an opportunity to redeem
h/erself. But once you’ve reached a final decision to dismiss a member of your
workforce, and you know deep down that you won’t change your mind, avoid the
temptation to dither. The longer a person who isn’t up to the job stays with
your organization, the more harm s/he may do, and the more extra work s/he will
probably generate for your other staff.
Identify a confidential venue for the
conversation (like a conference room or private office), and then get on with
it.
Get right
to the point.
When everyone (you, the employee, and the HR
professional) is seated and paying attention, announce your decision up front,
followed by your reasons. You can soften the blow slightly by formulating the
statement like so: “I’m afraid I have some bad news: we’ve decided to let you
go, because...”
At this point, it’s possible that the employee
may attempt to bargain, or become combative. You can express regret about the
situation, but avoid the temptation to become defensive, hesitate, or engage in
a verbal joust. You’ve made this decision because you believe it’s in the best
interests of your business, and it’s final.
Address
any technical questions the ex-employee has.
There may be concerns around severance, unused
vacation days, or other matters you hadn’t considered yet.
Be kind.
If you believe the ex-employee’s potential lies elsewhere, offer to help.
For long-term employees in particular, being
fired is a traumatic experience: it can damage their self-confidence, entail
the severing of personal and professional relationships, and result in loss of
income and abandonment of plans. It is appropriate to show compassion for
people facing such circumstances, especially when you are the proximate agent
thereof.
Sometimes a staff member who shows talent and potential
in certain areas just isn’t the right fit for the position s/he occupies at
your business. If you simply can’t find a place for that employee in your
organization, you can still offer to ask around or provide a reference.
Parting on amicable terms isn’t always a
realistic possibility, but it certainly makes for more pleasant professional
relationships down the road.
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